Overview

This Return and Refund Policy applies to wholesale orders placed through homeapplianceswholesalers.com. Because we supply bulk B2B orders, our process differs from standard retail returns.

Inspection Period

Please inspect your shipment upon delivery. Any discrepancies, shortages, or visible damage must be reported to us within 48 hours of receipt, along with photos and your order number, so we can investigate promptly.

Damaged or Defective Items

If any items arrive damaged or defective, contact us within 7 days of delivery to arrange a replacement, repair, or refund, subject to verification. Please retain original packaging until the issue is resolved.

Non-Returnable Items

For hygiene and safety reasons, certain products, such as opened personal care items and replacement brush heads, cannot be returned once the packaging has been opened, unless the item is defective. Custom, made-to-order, or clearance and bulk-liquidation orders are generally final sale.

Return Process

To request a return, contact our team through the Contact Us page with your order number, the products involved, and the reason for return. We will issue a Return Merchandise Authorization (RMA) and instructions before any items are shipped back. Returns sent without prior authorization may not be accepted.

Refunds

Approved refunds are issued to the original payment method within 7-14 business days of receiving and inspecting the returned goods. Original shipping charges are non-refundable unless the return is due to our error.

Restocking Fee

Returns of correctly supplied, non-defective goods may be subject to a restocking fee of up to 15%, to cover handling and processing costs.

Contact Us

For return or refund requests, please reach out through our Contact Us page with your order details, and our B2B account team will assist you.